Booking Terms & Cancellations

A non-refundable deposit is required to secure all appointments at Plasma Pen Clinic. Deposits are applied toward the total cost of your treatment.

Deposit amounts are as follows: Video Consultation — $35; Video Follow-Up — $35; In-Person Consultation — $55; In-Person Follow-Up — $55; Plasma Pen Fibroblast Treatment — $150; Dermal Treatments — 50% of treatment cost.

We understand that circumstances change. However, late cancellations and no-shows affect our ability to offer appointments to other clients.

Video Consultations: A minimum of 48 hours notice is required to cancel or reschedule a video consultation without forfeiting your deposit.

Treatments: A minimum of one week's notice is required to cancel or reschedule a treatment appointment without forfeiting your deposit.

Cancellations made within the required notice period will result in the deposit being forfeited. In exceptional circumstances, deposits may be transferred to a future appointment at the discretion of the practitioner.

Clients may reschedule their appointment up to a maximum of three times. After three reschedules, the deposit will be forfeited and a new deposit will be required to book a future appointment.

All rescheduling requests must be made within the required notice period as outlined in Section 2.

If you arrive more than 15 minutes late to your appointment, we may need to reschedule your session. In this case, your deposit will be forfeited and a new deposit will be required to rebook.

Please contact us as soon as possible if you are running late so we can do our best to accommodate you.

Failure to attend a booked appointment without prior notice will result in the full deposit being forfeited. A new deposit will be required to book any future appointments.

Deposits are non-refundable. Treatment fees paid in full are non-refundable once the treatment has been performed.

If you are dissatisfied with your treatment outcome, please contact us within 7 days of your appointment so we can discuss your concerns and determine an appropriate resolution.

Nothing in these terms limits your rights under the Australian Consumer Law.

For any questions regarding these booking terms, please contact us at [email protected] or call 0404 547 348.